Changes since version 5.2
Version 5.23 has the following change:
- Backup Probe: Backup Exec now correctly filters jobs based on the job type exclusion list.
Version 5.22 has the following changes:
- Child nodes now inherit the parents’ service window if theirs is not explicitly set.
- Fixed a small bug in the ‘get number after text’ ability of the webprobe.
Version 5.21 has the following changes:
Fixes
- Bug in service windows occurred when maintenance windows were also open
- Backup probe bug: probe halted on reading other jobs when there was a read error.
- Backup probe: when individual jobs where drag-and-dropped from the toolbox the wrong jobs where copied.
- RBU: the RBU IP config tool was not included in the installation.
Performance
- EPO Server: Business views use less CPU
Probes
- Eventlog probe: Default eventid is now -1 in stead of 0. This enables the possibility to filter eventid = 0.
- Backup probe: Backup detection added for Symantec/Veritas Backup exec 9.1/10.0/11.0 (besides 12.0 en 12.5)
Changes since version 5.1
Version 5.2 has the following changes:
Client
- A setup wizard to help specifying the necessary settings during the first server install
- Built in demo data, demo monitor trees for several applications with graphical overview of the monitored service levels
- Add your own notes in graphs or SLA-timelines (right mouse click in graph or timeline)
- Add an informational tab to a node (use text or html in property “Info”)
- Graphs are now selectable for longer intervals
Probes
- A Universal backup probe automatically monitoring the Arcserve and BackupExec results (other backup tools on demand)
- Connection with the Flexprobe for sensors like temperatures, current and CO2
- Connection with the DiagNose and MonoNose (smell sensors)
- 64bit Operating Systems are now supported for EPO probes
Changes since version 5.0
Version 5.1 has the following changes:
Server
- A lot of CPU performance improvements.
EPO Business View Client
- This new application allows you to view Business Views without running the client. This application can be installed set the windows screensaver. (15 EPOints)
EPO Tray Icon
- This new application notifies you of errors. This application lives in the system tray (next to the clock). (3 EPOints)
Customer Care
Client
- You can now attach Business Views to nodes of the Business Tree.
- A lot of smaller fixes
- Speedup of the editing of trees, the editor is more responsive.
Security
- Improvement: previously if you started the client being windows administrator on the server machine, you could always edit users and licenses. Now you have to check the Emergency checkbox during login to get this behaviour.
- A new right has been added to allow editing of Service Windows.
- A new right has been added to allow editing of Mainainance Windows.
- A new right has been added to allow running reports (5 EPOints).
Changes since version 4.4
Version 5.0 has the following changes:
Log on screen
- Language selection. You can select the language of the client
- Emergency log on. When there aren't enough epoints available for another log on an administrator can still log on*
*You need administrator privileges on the server where the EPO server is installed and log on with a local client
Probes
- Added an email probe for testing sending or receiving email. Supports Exchange/Outlook only for now
- Windows scheduled tasks probe. Existing Tasks that aren't found are made unavailable
- Added the AIDIDO probe for use with the new AIDIDO device. The AIDIDO offers analogue and digital inputs and digital outputs. More information will be available soon
- External probe. Added a [EPO: LOG] option for parsing single line logs, see log rules
- Webprobe. Fixed a bug that in some situations (mostly on Windows 2003 systems) caused the probe to stop working
Customer Care
- Almost over SLA is now editable. Default is still 4 hours
- Need-by dates can be overruled by a default SLA template
- A new cost tab within a registration to register other costs made
- A history tab within a registration which shows other registrations from the same customer
Client
- Client has been completely rewritten
- Now uses a new version of WeifenLuo to allow for much easier window placement
- Out of service windows are now called Maintenance windows
User Manager
- EPO Elements now uses a full featured user manager to regulate user access
- You can add users and groups
- Users belong to one or more groups and groups contain roles.
- A role is a certain right to do something (for example view a tree)
- Passwords are matched against the available local or domain accounts or can be set in the EPO Elements client
Tree editor
- EPO Elements now supports multiple business trees
- The tree editor allows trees to be made or removed
- Trees can have groups of users that are allowed to view the tree
Service windows
- The service window editor now has an improved interface that allows for easier creation of custom service windows
Measurement database
- EPO Elements now has a measurement database manager accessible from the Administration menu
- Measurement data is stored in a lot of small files. To free up hard disk space it is possible to archive data.
EPO Server
- Data storage. A bug has been fixed that occasionally created corrupted data files when the server is stopped unexpectedly
- Because of this, the way data is stored has been changed and EPO Elements 5 data is not compatible with EPO Elements 4 data.
- Though EPO 5 can read EPO 4 data it will store it as EPO 5
- Data storage. Fixed a bug where data keys couldn't be read when they had the pipe symbol (|) in them.
Escalation Manager
- The escalation manager is now integrated into EPO Elements
- It now works based on notifications as viewed in the notification window
- Notifications are not only sent
Business tree
- When a node is unavailable the graphic is changed from a single node to two overlaying nodes. One blue and one woth the last know status
Business tree editor
- The business tree editor has been completely revamped
- You are now able to edit the live tree. You can drag and drop new nodes to the live tree
- The editor has a convinient sidebar with frequently used actions
- New nodes now come from a toolbox which has several different tabs with different incoming data
- The toolbox will update live as new information (data from probed objects) comes available
- To prevent cluttering the toolbox, only active data from probed objects is displayed
- Data from inactive probes can still be made visible if needed
- The ordering/grouping of the probed object data can be changed
Custom labels
- Nodes can now have custom labels that can be used for different actions
- A custom label can be used to store extra information or used to execute a program with the contents of the label as argument
- Default labels are a rdp label that allows taking control of a remote machine and a general execute program label
- New labels can be added easily
Graphs
- Graphs can now be zoomed-in on
- Graphs are updated live
- Graphs have a background color overlay for the status it had at a certain time. The background will be red where the status was critical for example
- The status timeline has this background overlay as well.
- The unavailable status is displayed as a striped pattern overlaying the timeline
Reporting
- Reporting is now integrated into the EPO Elements client and is completely new
- One default report is available from the reporting menu. It can be customized easily
- Reports use XSLT and XPath to get data from EPO Elements and to transform it to a variation of output types. The example supplied creates a pdf
- With use of the EPO client commandline interface you can create reports automated
Network editor
- You can locate the server you need far easier now by typing the first few letters of the device name
Changes since version 4.3
Version 4.4 has the following changes:
Probes
- Added a webcamprobe, this allows you to take pictures using a webcam (e.g. linked to a door sensor of a RBU)
- Probe configuration screen is no longer modal
- Probes without a custom detail screen (e.g. Check-it probe) do now use the default Log and Schedule settings
- When there was a trailing space in the external probe working directory, it would result in an invalid path error
- An external probe can now opt to not send some information, just add a DontSend=true
- Eventlog probe can now count the number of events that are logged within a specified period
- Windows session probe is not longer enabled for new installations
- Windows scheduled tasks probe is not longer enabled for new installations
Customer Care
- Field ChangedBy was missing in database (bug)
- Unable to delete attachments (bug)
- Indication added if fields will be truncated automatically
- Error message for fields that contain too much text also reports the length of the field
- Fixed Almost Over SLA escalation
SMS Gateway service
- New to the EPO-Elements box Uninstall your old SMS gateway service before upgrading
- You change the settings of the service using the configuration editor
- You view the log of the service using the configuration editor
- Test interface available for quick testing from within the configuration editor
Mail Gateway service
- You can now view the log of the service using the configuration editor
- Test interface available for quick testing from within the configuration editor
Client
- Added a beta indication on the splash and the client when it is a beta release/li>
- Fixed a GDI+ error while drawing statustreegraph
- Fixed a NullReferenceException while first displaying a tree
- When requesting a trial the e-mail address was sometimes rejected when it was entered in uppercase
- Many internal improvements of the interface
- Fixed not updating the Status Tree Graph bars
RBU (firmware needs to be upgraded, please contact support for this)
- You are now able to send SMS-text messages using the RBU
- GSM status is included in the display
- GSM status is recorded by the probe
- The webcam can be linked to an input of the RBU
- You are able to setup a fallback connection (the RBU will initiate this connection using tcp, GSM-ppp-tcp, or GPRS-tcp)
- Fixed some connection issues when reading multiple units from one probe
- Configuration of IP address (static, dhcp, autoip) is now possible
- Tool for configuration of the IP address and running a selftest is now included in the setup
- Default gas detection thresholds removed, you should set it yourself according to the monitored response levels
Message Transport service
- Performance improvements when you have many connections on a device
All components
- Fixed a bug involving a DirectoryNotFound error when the first logger starts
Changes since version 4.2
Version 4.3 has the following changes:
CustomerCare
- Persons, Operators, Companies, Assets and Categories can be hidden
- Simple implementation of assets
- Added a note for service information to companies
Client
- Added some links under the Help menu
- When the client is open while viewing today's data, and a new day starts, the client will move to the new day
- Tree focus problems resolved when navigating using the cursor keys
- Tree context-menu now has expand/collapse options
- Graphs can now scale automatically when getting values less then 0
- Login credentials for the client passing to the server are now encrypted
Probe configuration
- Copy / paste of probe configurations is now possible.
- Direct save button on the probe settings
- Scheduled probes now have a "Run now" button
- View the last 100 log lines that are generated by a probe
- View the last results of an external probe
- External probe comment now is the application name by default
- Snmp bandwith probe the screen used to add interfaces is now populated in real-time
- Performance counter probe the screen used to add counters is now populated in real-time
Probes
- Added a probe to monitor the windows and citrix sessions
- Snmp probe now retries queries (as the udp protocol is unreliable)
- Snmp probe now uses snmp protocol version 1 instead of 2c by default
- Snmp bandwith measurements on devices that have non-incremental numbering (e.g. 1, 2, 5000) now work correctly
- Changed performance counter probe to be able to query some counters that were not supported by the .Net framework
- Eventlog probe filtering on the Message is now done using regular expressions, previously the whole text should match
- External probe now accepts DEVICE= to change the device name
Server
- Some performance improvements were made
- Fixed copy of last measurement on 0:00, the text is now no longer copied.
- Sometimes the reading of messages from the Message Transport service would be delayed by 45 seconds
License
- Manage license screen now has the ability to re-request a license and it allows you to remove licenses
- License website is now available for manual registration of your license
- Upgrade requires software upgrade protection
EPO-Extensions
- EPO now offers a documented protocol to interact with the EPO-services
- There is an open source implementation of this protocol launched at sourceforge
- You can control access from the probe editor (Edit -> Edit probe configuration -> then click on the Message service configuration icon on a device
Tools
- TestCheckit.exe now allows logging per source
- MeasurementViewer.exe displayed the error message when reading multiple files when the read was successfull
Setup
- Service user account and restart information are retained after upgrade
- Added this documentation
- Start menu now under all users
